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United Airlines passengers faced significant delays due to a technology issue that grounded flights for several hours on Wednesday. The problem began in various locations such as San Francisco, Chicago, Denver, Newark, and Houston, causing over 1,000 United flights to be delayed, as reported by Reuters. Passengers experienced long waits on the runway, baggage claim delays, and flight availability pushed back by days.
United’s X team responded to social media posts from affected passengers, working to find solutions to get them to their destinations. The airline confirmed that the technology issue had been resolved, although residual delays were expected as normal operations were being restored.
System Error and FAA Support
United acknowledged the “system error” in updates around 8 p.m. ET, requesting passengers to send their flight confirmation numbers via direct message. The outage was not related to cybersecurity but was linked to a system called Unimatic, which handles flight information across multiple systems. The Federal Aviation Administration announced its collaboration with United to address the issue and offered full support to help clear the flight backlog.
Passenger Assistance and Contact Information
For passengers impacted by the delays, contacting United through social media, direct message with flight details and email address, using the chatbot on the website, calling an agent, or texting “UNITED” to 32050 for customer service assistance are recommended options.
